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If all you have is a hammer, everything looks like a nail
Range is underrated. Breadth of experience changes everything.
Linish Theodore
Jun 161 min read
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The AHA moment!
Ugh, this again. Another Monday where I promise myself "this is the week I get fit" for the 47th time. Why is this so difficult? I've got...
Linish Theodore
Feb 263 min read
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Customer Experience (CX) vs. Customer Service (CS): Stop Mixing Them Up
Simple way to understand the difference between Customer Experience (CX) and Customer Service (CS)
Linish Theodore
Feb 52 min read
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Beyond NPS: Turning Passives into Promoters
In today's world, happy customers aren't just a nice-to-have, they're a MUST-HAVE. Net Promoter Score (NPS) is a secret weapon for...
Linish Theodore
Jan 312 min read
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