Leadership

Every company loves to say they are customer obsessed. But obsession ends at being a line. And it usually ends there. True customer obsession is culture. And culture does not start at the front-lines. It starts at the top. And no, this does not apply only to customer experience teams. Here is some translation for you: Leadership says "Push harder" Team hears "Say yes even if you don’t know how" Customer hears "We will get back to you" for the fifth time. Leadership says “Let’

You walk onto the pitch. Test match, day one. You’ve got your strategy: play for swing, get behind the line, play with a straight bat. Ten minutes in, the bowler realises the pitch is jagging off the cracks with uneven bounce. The bowler changes his length. And your neat plan is history. Now it’s all about reacting better, and playing the situation at hand. You walk onto court. Ready to dominate with your forehand. But your opponent clearly got the memo. Decided to pin you on

Leadership is about moving on quick. From agony or ecstasy. You don't have time to dwell. The next challenge always awaits.

Leadership debt doesn’t come from bad intent. It comes from urgency. From wanting progress. From wanting it too much that they do so much.

We judge potential the same way we judge milestones: by timing, not by depth. A late start often hides quiet preparation, while an early lead can fade just as quickly. Growth rarely follows a schedule, in children or in leaders.

Why so many leaders unconsciously lean toward being fixers instead of preventers? The system rewards those who arrive at the scene of a crisis, not those who made sure one never occurred. The heroes work in daylight. The wise ones, in shadows.

Perfect ideas don’t exist. What succeeds are the logical ones that get shipped and shaped. Great leaders build teams where imperfect ideas see the light, get executed, and evolve.

Some of my most “perfect” hires flamed out. Some long shots became superstars. The difference wasn’t luck, it was alignment. These are the lessons 2,500 interviews left me with about hiring for the long game.

When everything seems lost, don’t replay the mistakes, reframe the moment. Ask, how do we win from here?

A leader is a box in the middle of chaos. The inputs come in as wiggly lines: distorted thoughts, half-baked opinions, incomplete facts,...

Mental shortcuts help you act fast, but bias rides along quietly. What feels obvious to you can look random to everyone else. Speed is fine, until trust is lost. The fix isn’t slowing down. It’s showing your work so people see the reasoning behind the move.

A job is no longer the future for the current generation. It’s just the means to a dream. Dreams like farming, cafés, content creation and more. And that changes everything about how we hire, retain, and lead.

Analysis paralysis isn't just overthinking. It's organizational cancer. It spreads through teams, destroys momentum, and kills companies that could have thrived. Your competition doesn't wait for perfect data. They move. And if they did wait for perfect data, they’d not be your competition, they’d be dead.

Learn how to assess and grow talent using the Floor vs Ceiling framework. Discover why high potential isn’t just about ambition or skill, but also consistency and reliability. This guide helps leaders identify, nurture, and align team members based on their default performance (floor) and their upside (ceiling). Build teams with stability and room to grow - without letting insecurity limit your people.

"don't take it personally" is the hardest advice to follow. This post shows you how to stay far enough away to not take it personally and close enough so the people who look up to you think that you care.

If you want to be liked by everyone as a leader, you are setting yourself up for failure.

Leadership looks different from the outside. From the outside, it’s strategy decks. Big moves. Team calls. From the inside, that’s not...

The trap of sticking with a project or decision just because you’ve already put time or money into it is very real in businesses.  It’s frighteningly close to how a gambler behaves at the casino.

Range is underrated. Breadth of experience changes everything.

What you do with moments defined who you become as a leader.